Terms and Condition

1. Definitions and Parties

1.1. "Purework" refers to the freelance team of independent professionals collaborating to provide information technology development services. Purework is not a registered legal entity in the form of a PT (Perseroan Terbatas / Limited Liability Company) or CV (Commanditaire Vennootschap) at the time of this document. We work as a group of freelancers.

1.2. "Client" means any individual, micro/small/medium enterprise (UMKM), or organization that uses Purework's services.

1.3. "Project Agreement" means any written document or communication (including email, WhatsApp messages, or digital contracts) that establishes the specific scope, timeline, and cost of a particular engagement.

2. Scope of Services

2.1. Services offered include but are not limited to:

Website and web application development

Mobile application development (iOS/Android)

Dashboard and analytics system creation

Custom software solutions

Legacy application modernization

Technical support and maintenance

2.2. Each project requires a separate Project Agreement approved by both parties before work commences.

2.3. Purework reserves the right to decline projects that are unlawful, unethical, or beyond the team's technical capacity.

3. Process and Timeline

3.1. Typical project phases:

Discovery & Consultation — Understanding the Client's business needs

Proposal & Agreement — Defining scope, cost, and timeline

Design & Development — Technical execution

Testing & Revisions — Quality assurance and refinements

Deployment & Handover — Go-live and documentation

Post-Project Support — Warranty period (if applicable)

3.2. All timelines are estimates. Delays caused by the following are not the responsibility of Purework and may extend the timeline:

Client failing to provide feedback or approval on time

Mid-project scope changes

Force majeure events

4. Fees and Payment

4.1. Standard payment structure:

Small projects : 100% upfront

Medium projects : 50% upfront, 50% before deployment

Large projects : 30% upfront, 40% mid-project, 30% before deployment

4.2. Payment shall be made to the bank account or digital wallet specified in the invoice. Work will not begin until the upfront payment is received.

4.3. Payment delays exceeding 7 business days may result in:

Work suspension

Temporary revocation of access to staging environments

Late fees of 2% per week on the outstanding amount

4.4. All fees exclude:

Third-party costs (domains, hosting, paid APIs, software licenses)

Travel expenses (if on-site meetings are required)

Taxes (VAT/PPN is not applied as Purework is not yet a registered taxable entity)

5. Revisions and Scope Changes

5.1. Revisions are included as in the Project Agreement

5.2. Minor revisions (typo fixes, small color adjustments, padding tweaks) are not counted while still within the same development phase.

5.3. Scope changes (new features, total redesign, architecture changes) outside the original Project Agreement will incur additional fees and timeline extensions.

6. Intellectual Property Rights

6.1. The Client shall own all rights to:

Final source code created specifically for the Client's project

Final UI/UX designs

Project documentation

Full access to repositories, hosting, and domains registered in the Client's name

6.2. Purework retains rights to:

Frameworks, libraries, or reusable components developed prior to or during the project that are not specific to the Client

Portfolio rights to showcase the project (Clients may request removal with written consent)

Internal methodologies, workflows, and best practices

6.3. Purework assumes no liability for third-party copyright claims arising from materials (logos, images, text, video) provided by the Client. The Client warrants that all provided materials are free from intellectual property infringement.

7. Confidentiality

7.1. Both parties agree to maintain strict confidentiality regarding business information, data, and strategies exchanged during the project.

7.2. Confidentiality obligations remain in effect during the project and for 2 years after completion, except where:

Information becomes publicly available through no breach of this agreement

Disclosure is required by court order or lawful authority

8. Warranty and Support

8.1. Bug-fixing warranty is provided for 30 days from the deployment date for bugs caused by Purework's development errors.

8.2. The warranty does not cover:

Bugs resulting from modifications made by the Client or third parties after handover

Issues arising from hosting not managed by Purework

Problems caused by third-party service integrations outside Purework's control

8.3. Ongoing maintenance and support are available through separate monthly packages.

9. Limitation of Liability

9.1. Purework shall not be liable for:

Loss of revenue, data, or business opportunities

Indirect damages arising from technical downtime

Content uploaded by the Client to platforms built by Purework

9.2. Purework's maximum liability is limited to the total project fee paid by the Client.

9.3. As a freelance team and not a corporate entity, individual team members' liability is limited as set forth herein.

10. Cancellation and Termination

10.1. The Client may cancel a project by providing 7 business days' written notice.

10.2. Refund policy for payments made:

Before work begins: 80% refund (20% retained for administrative and planning costs)

After work begins: Pro-rata refund based on completed work, with a minimum retention of 30%

After deployment: No refund

10.3. Purework may terminate a project if the Client:

Is excessively late on payment (>30 days)

Issues instructions that violate applicable laws

Behaves unprofessionally or abusively toward the team

11. Governing Law and Dispute Resolution

11.1. This document and all Project Agreements are governed by the laws of the Republic of Indonesia.

11.2. Any dispute shall first be resolved through good-faith negotiation.

11.3. If negotiation fails, disputes shall be settled through mediation or arbitration at the District Court (Pengadilan Negeri) in the jurisdiction of Purework's domicile in Indonesia.

12. Force Majeure

12.1. Neither party shall be liable for failure to perform obligations due to force majeure events, including: natural disasters, widespread power outages, national internet disruptions, pandemics, government regulatory changes, or other events beyond reasonable control.

13. Changes to These Terms

13.1. Purework may update these Terms at any time. Changes will be posted on the website and take effect 14 days after announcement.

13.2. Projects already in progress remain subject to the Terms in effect at the time the Project Agreement was signed.

14. Contact

For questions regarding these Terms:

Email: contact@purwoko.dev

By using Purework's services or proceeding with a project, the Client acknowledges having read, understood, and agreed to these Terms and Conditions.